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Professional IT Support Services with MSK IT PROJECT Ltd.
IT Service Desk
We provide remote, telephone and on-site support across a broad range of technologies from leading IT and communications vendors. Our custom support packages are tailored to suit your specific requirements and leverage our nationwide network of certified IT professionals; delivering industry-leading levels of service and support at a competitive prices.
MSK IT PROJECT Ltd provides dedicated support staff to provide troubleshooting and support services, both on-site and from our customer service centre. Our front-line support team has extensive knowledge of a wide range of technologies; from desktops to data centres, servers to storage:
- Servers & Storage- hardware and software (Office 365, SBS, MS Essentials, Antivirus)
- Network Services – set up and maintenance of voice and data networking (Broadband, LAN, WAN, MPLS, VPN)
- Computer Network cabling and configuration
- Site survey/Ananlysis and design of your network
- Desktop Support – hardware and software
- Home or office visits for system maintenance and installations
- Audio Visual – troubleshooting and Installation services
- Data Backup and Disaster Recovery Solutions
- 24/7 Active Monitoring
- 24/7 Service Management Software Access
- Service Desk – available Monday to Saturday 0900 – 1700
Our Service Desk team works in an ITIL aligned Service Management Environment; leveraging Incident, Event, Supplier Management and Request Fulfilment processes. Our focus is on delivering a high-quality service to support our channel customers, with rapid response and resolution of end-user incidents
All of our engineers undergo a strict vetting procedure to ensure they are qualified and certified to provide the highest level of service. Quality assurance is an ongoing process, supported by our investment in state-of-the-art job and process management tools.